Return & Refund Policy

Last updated: 8 October 2026

We want you to love your IARA CARE shower. If you don't, you have 60 days to send it back for a refund, even if you have installed and used it. This policy sets out how that works, along with your legal rights and our cartridge subscription terms. Nothing in this policy affects your statutory rights as a UK consumer.

1. Our 60-day guarantee

Try your IARA CARE shower at home for up to 60 days from the day it is delivered. If you are not happy with it for any reason, you can return it for a refund of the price you paid for it.

  • Used and installed units are accepted. Please uninstall the unit, give it a quick rinse and let it dry before sending it back.
  • Return the unit with all its parts, including the cartridge it came with. Original packaging is helpful but not required, as long as the unit is packed securely.
  • Return postage is paid by you, unless the item is faulty, damaged or not what you ordered (see section 4).
  • The guarantee applies once per customer.

2. Your 14-day right to cancel

Under UK law, you can also cancel your order for any reason from the moment you place it until 14 days after it is delivered. If you cancel within this period, we will also refund the standard delivery charge you paid. To cancel, contact us (see section 6) and return the items within 14 days of telling us.

After the first 14 days, our 60-day guarantee still applies. From then on we refund the price of the product, but not the original delivery charge.

3. Replacement cartridges

  • Unopened cartridges can be returned within 60 days of delivery for a full refund, as long as the seal is intact.
  • Opened or used cartridges cannot be returned, because they are sealed for hygiene reasons and are used up over time. This does not apply if the cartridge is faulty.
  • The cartridge supplied with your shower unit is part of the unit and is returned with it under the 60-day guarantee.

4. Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, or is not what you ordered, email contact@iaracare.com with the subject line FAULTY. Include your order number, a short description and photos. We will cover the cost of returning it. Depending on when you contact us, the Consumer Rights Act 2015 gives you these rights:

  • Within 30 days of delivery: a full refund, or a repair or replacement if you prefer.
  • Within 6 months: a repair or replacement. If this is not possible or doesn't fix the problem, you are entitled to a refund.
  • Up to 6 years: you may still be entitled to a remedy if the product was not of satisfactory quality, though you may be asked to show the fault was present at delivery.

Normal wear and tear is not a fault. Neither is damage caused by incorrect installation, misuse, accidents, or not replacing the cartridge as recommended.

5. Cartridge subscription

Our subscription sends you a replacement cartridge every 6 months, the recommended interval for changing it. Subscribers save 20% on each cartridge.

  • Reminder and payment: we email you 7 days before each delivery. You are charged on the day your cartridge is dispatched, using the card saved to your subscription.
  • Manage at any time: you can skip a delivery, change the date, update your payment details, pause or cancel through your account on our website, or by emailing contact@iaracare.com. There is no minimum term and no cancellation fee.
  • Timing: changes and cancellations must be made at least 1 business day before your next dispatch date to apply to that delivery. Requests sent by email may take up to 2 business days to process.
  • What cancellation covers: cancelling stops all future deliveries. It does not cancel a cartridge already charged and dispatched, though an unopened cartridge can still be returned under section 3.
  • Failed payments: if a payment fails, we will retry it and contact you by email. If we still cannot take payment, we may pause your subscription until your details are updated.

6. How to return an item

  1. Email contact@iaracare.com with the subject line RETURN and your order number. You can tell us why you're returning it, but you don't have to.
  2. We will reply within 2 business days with the return address and instructions.
  3. Pack the item securely and send it within 14 days of our reply, using a tracked service. Keep your proof of postage until your refund arrives.

Please contact us before sending anything back. Parcels sent without contacting us first may take longer to process.

You can also cancel using the model form below:

To IARA CARE LTD, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, contact@iaracare.com: I hereby give notice that I cancel my contract for the sale of the following goods: [item]. Ordered on: [date]. Received on: [date]. Name: [name]. Address: [address]. Date: [date].

7. Refunds

Once we receive your return, we will email you to confirm. Your refund will be made within 14 days, to the original payment method. If you cancelled within the 14-day period, we may refund once you send proof of postage, if that comes first.

If you used a discount code, the refund reflects the amount you actually paid. Banks can take 3–10 business days to show a refund. If you haven't received it after that, please contact us.

8. Exchanges

To exchange an item, return it under this policy and place a new order. For faulty items, we will send a replacement directly.

Contact

IARA CARE LTD, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. Email: contact@iaracare.com