Last updated: 8 October 2026
Thank you for shopping with IARA CARE. This policy explains how and when your order reaches you. IARA CARE is a brand of IARA CARE LTD (company number 17226016).
Where we deliver
We currently deliver within the United Kingdom only. We cannot deliver to P.O. Boxes, BFPO or APO addresses. If you are ordering from outside the UK, please email contact@iaracare.com and we will see what we can do.
Processing time
- Orders are prepared and dispatched within 1–2 business days.
- Orders are not dispatched on weekends or UK bank holidays.
- During busy periods (such as launches or sales), dispatch may take slightly longer. We will let you know if your order is delayed.
Delivery time and cost
- All orders are sent by tracked delivery, which takes 2–3 business days after dispatch.
- Most orders therefore arrive within 3–5 business days of being placed.
- Delivery cost: free on orders over £70. The exact cost is shown at checkout before you pay.
Delivery times are estimates and are not guaranteed. If your order has not arrived within 7 business days of dispatch, please contact us.
Tracking
Once your order is dispatched, you will receive an email with your tracking number and a link to follow your parcel. Tracking may take up to 24 hours to become active.
Subscription deliveries
If you subscribe to replacement cartridges, each delivery is dispatched on your scheduled date and follows the same processing and delivery times as above.
Incorrect addresses
Please check your delivery address carefully at checkout. If you notice a mistake, email us as soon as possible. Once an order has been dispatched we may not be able to change it. If a parcel is returned to us because of an incorrect address, we will contact you to arrange redelivery, which may carry an extra delivery charge.
Lost or damaged parcels
Your order is our responsibility until it is delivered to you. If your parcel arrives damaged, is lost in transit, or something is missing:
- Email contact@iaracare.com within 7 days of delivery (or of the expected delivery date, if it never arrived).
- Include your order number and, for damaged items, photos of the parcel and product.
- Keep the packaging until we have resolved the issue.
We will send a replacement or give you a full refund. This does not affect your statutory rights.
Returns
For returns, refunds and our 60-day guarantee, please see our Returns & Refund Policy.
Contact
For any delivery question, email contact@iaracare.com.
IARA CARE LTD, 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom.