Terms of Service

Last updated: 8 October 2026

These Terms of Service govern your use of www.iaracare.com (the "website") and any purchase you make from us. The website is operated by IARA CARE LTD, a company registered in England and Wales under company number 17226016. Our registered office is at 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom. You can contact us at contact@iaracare.com.

By using the website or placing an order, you agree to these Terms. Please read them together with our Shipping Policy, Returns & Refund Policy, Privacy Policy and Cookie Policy.

1. Changes to these Terms

We may update these Terms from time to time and will post the new version on this page. The Terms in force when you place an order apply to that order.

2. Our products

  • We describe and photograph our products as accurately as we can. Colours and finishes may look slightly different depending on your screen.
  • Our shower units are designed to fit standard UK shower hoses and fittings. Please read the installation guide before fitting your unit.
  • Our products are not medical devices. Results depend on your local water supply and how the product is used.
  • Cartridges should be replaced every 6 months for best results.

3. Orders and contract

  • You must be at least 18 years old to place an order.
  • After you place an order, we send an email acknowledging it. This is not yet an acceptance. Our contract with you starts when we email to confirm your order has been dispatched.
  • We may decline an order, for example if a product is out of stock, a price was clearly listed in error, or we cannot deliver to your address. If we do, we will tell you and refund any payment in full.
  • We currently sell to customers in the United Kingdom only.

4. Prices and payment

  • Prices are shown in pounds sterling (GBP) and include VAT where applicable. Delivery charges are shown at checkout.
  • Payment is taken when you place your order, or on the dispatch date for subscription deliveries.
  • If a product's price is clearly wrong, we will contact you before dispatch. You can then confirm the order at the correct price or cancel for a full refund.
  • Discount codes cannot be exchanged for cash and only one code can be used per order, unless stated otherwise.

5. Subscriptions

If you subscribe to replacement cartridges, you authorise us to charge your saved payment method for each delivery until you cancel. You can skip, change, pause or cancel at any time, with no minimum term. Full terms are in section 5 of our Returns & Refund Policy.

6. Delivery, returns and our guarantee

Delivery is covered by our Shipping Policy. Returns, refunds, our 60-day guarantee and your rights for faulty goods are covered by our Returns & Refund Policy. Products are at our risk until delivered to you.

7. Use of the website

When using the website, you agree not to:

  • copy, modify, decompile or reverse engineer any material or software on the website;
  • remove any copyright or other proprietary notices;
  • use the website in a way that disrupts our systems or services;
  • use the website to send unsolicited advertising or spam, or to publish unlawful, fraudulent, offensive or harassing material;
  • collect other users' data without their consent; or
  • use the website in breach of any law or in a way that infringes the rights of others.

We may suspend or end your access to the website if you breach these Terms.

8. Intellectual property

The IARA CARE name and logo, and all content on the website (including text, images, videos and designs), are owned by or licensed to IARA CARE LTD and protected by copyright and trademark law. You may view and download content for personal, non-commercial use only.

9. Reviews and user content

You keep ownership of any reviews, photos or other content you send us. By submitting it, you give us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit, translate and display it on our website, social media and marketing, in line with our Privacy Policy. You can ask us to remove your content at any time. Where it has already been used in a campaign, we will stop using it once that campaign ends. Please only submit content that is your own and is accurate.

10. Our liability to you

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill.
  • We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud, and for breach of your legal rights in relation to the products.
  • We only supply products for domestic and private use. We are not liable for any business losses, such as loss of profit or business interruption.
  • We are not responsible for damage caused by incorrect installation, misuse, or failure to follow our instructions.
  • Information on the website, including our blog and guides, is for general information only.

The website may link to other sites. We do not control them and are not responsible for their content or privacy practices.

12. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as carrier disruption, strikes or extreme weather. If this happens, we will let you know and take steps to minimise the delay.

13. Complaints

If you have a complaint, please email contact@iaracare.com and we will aim to respond within 5 business days.

14. General

  • If any part of these Terms is found to be invalid or unenforceable, the rest remains in full effect.
  • These Terms are governed by the laws of England and Wales. You can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.